IASME’s aim is to provide a professional service to meet the requirements of all customers. Through a continuing review of IASME’s practices, we will provide an effective service to our customers and ensure the long-term profitability of the business.
Responsibility for establishing, maintaining, implementing and improving the quality systems lies across all IASME employees. The lead responsible for Quality is the Chief Operating Officer, with the ultimate and direct accountability to the Chief Executive Officer. Through communication and training, we will ensure that all staff members have a full understanding of the importance of the Quality System and its function in achieving success for IASME.
Every employee is responsible for, and will be trained to perform, the duties required for their specific role. Furthermore, IASME will ensure that any sub-contractors and/ or licensed partners employed for a particular function will meet specified requirements and will accept the responsibility for their work.
IASME has a policy of continual improvement and sets Quality Objectives in line with the framework laid down within ISO 9001:2015. As part of our continual improvement, IASME openly welcomes feedback from all customers including suppliers and other interested parties. Should any customers have a compliments, complaint or comments, the details can be forwarded to [email protected].
The Quality Manual and Quality Management Systems will be reviewed and monitored regularly by the Chief Operating Officer and the Chief Executive Officer with regular reporting of the status and effectiveness to the whole of IASME.
CEO, Dr Emma Philpott, MBE
30 March 2023
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